FAQS

Crown Vault Wigs & Bundles – FAQ

1. What is the difference between raw hair and virgin hair?

  • Raw hair is 100% unprocessed human hair collected directly from a single donor and has not undergone any chemical treatments, heat styling, or bleaching. It retains its natural texture and cuticle alignment, resulting in a more varied and lifelike appearance. Typically sourced from one donor, raw hair offers greater consistency in texture and quality within a bundle. Raw hair is often considered superior quality due to minimal processing, limited availability, and is more durable compared to virgin hair.
  • Virgin hair is unprocessed and has not undergone any chemical treatments, such as coloring, perming, or bleaching. It can be steamed or heat-treated to achieve specific textures, like body wave, curly, or straight. Virgin hair may come from multiple donors, which can result in variations in texture and quality between different bundles. However, when steamed or heat-treated, virgin hair often provides a more uniform and consistent appearance.
  •  Raw hair is the purest form, while virgin hair remains natural but may have undergone some treatments to alter its texture.

2. What is HD lace?

HD lace (High Definition lace) is a premium lace material that is ultra-thin, soft and blends seamlessly with all skin tones.It gives the most natural hairline and is perfect for achieving a "melted" look.

3. Can I dye or bleach the hair?

Yes. Our raw and virgin hair is 100% human hair and can be dyed or bleached. We recommend professional colouring for the best results and to maintain hair quality.

4. How long does the hair last?

With proper care, our raw hair can last up to 3+ years, and virgin hair can last 1.5 to 2 years. Always follow our hair care instructions to ensure maximum longevity.

5. What textures do you offer?

We offer a variety of textures, including:

  • Straight
  • Body Wave
  • Curly/Deep Wave

Custom textures may also be available upon request.

6. What's the difference between a closure and a frontal?

A closure (usually 4x4", 5x5", or 6x6") covers a small portion of your scalp and is typically placed in the middle or side part of the head.

A frontal (typically 13x4" or 13x6") spans the hairline from ear to ear, offering more styling versatility includingponytails and deep side parts.

7. How do I care for my wig or bundles?

  • Wash with sulfate-free shampoo
  • Use a moisturizing conditioner
  • Air-dry whenever possible
  • Store in a satin/silk bag or on a wig stand
  • Avoid excessive heat and chemicals

8. Do you accept returns or exchanges?

Due to the nature of our products and for hygiene reasons, all sales are final. However, if you receive a defective or incorrect item, please contact us within 48 hours of delivery for resolution.

9. How long is shipping and processing time?

  • Processing Time: All orders are processed within 1–3 business days after payment is confirmed.
  • Custom Orders: Please allow additional processing time for custom wigs or bundles. Estimated timelines will be provided at the time of purchase.
  • Business Days: Processing and shipping occur Monday–Friday, excluding holidays.